Shipping & Return Policy

This Shipping & Return Policy explains the general approach to product delivery, shipping arrangements, returns and related requirements for purchases or enquiries made through this website.

As the website supports B2B industrial product sourcing and may connect buyers with different manufacturers and suppliers, shipping and return terms can vary depending on the product, supplier, quantity, customization and delivery location.

1. Shipping & Delivery

Industrial products may be supplied from different manufacturers or suppliers. Therefore, shipping arrangements are generally determined based on the specific product and order requirements.

Before confirming an order, buyers should verify:

Product availability
Delivery location
Expected dispatch and delivery timeline
Transportation charges
Loading and unloading requirements
Applicable taxes and other charges
Packaging requirements
Any site-specific delivery conditions

Delivery timelines may vary depending on product type, quantity, customization, production schedule, supplier location and transportation conditions.

2. Shipping Charges

Shipping or transportation charges may depend on factors such as:

Product type and dimensions
Order quantity
Weight or volume
Pickup location
Delivery destination
Transportation method
Special handling requirements

Any applicable shipping charges should be confirmed before the order is finalized.

3. Customized and Project-Based Products

Some industrial products may be manufactured or configured according to specific project requirements.

For customized, made-to-order or project-specific products, buyers should confirm the applicable production, dispatch, cancellation and return conditions with the relevant supplier before placing an order.

Customized products may have different return or replacement conditions because they are prepared according to specific requirements.

4. Delivery Inspection

Buyers are encouraged to inspect products when they are delivered and check for visible damage, shortages or discrepancies.

If any issue is identified, the buyer should document the issue and contact the relevant supplier as soon as possible.

Where applicable, photographs, delivery documents or other supporting information may be requested to evaluate the issue.

5. Damaged or Incorrect Products

If a product arrives damaged, defective or materially different from the agreed specifications, the buyer should report the issue promptly to the relevant supplier.

The resolution may include replacement, repair, correction, return or another mutually agreed solution, depending on:

Nature of the issue
Product type
Supplier terms
Order specifications
Evidence provided
Applicable laws
6. Return Policy

Returns are generally subject to the return terms applicable to the specific product and supplier.

Before purchasing, buyers should confirm whether the product is eligible for return and understand the applicable conditions.

Depending on the product, returns may be restricted where the product is:

Customized or made to order
Manufactured according to specific dimensions
Used, installed or altered
Damaged after delivery
Ordered specifically for a project
No longer in its original condition
7. Return Request

If a return is permitted, the buyer may be required to provide relevant information such as:

Order or quotation details
Product name
Quantity
Reason for return
Photographs or supporting evidence
Delivery information

Return requests should be raised as soon as reasonably possible after receiving the product.

8. Return Transportation

Where a return is approved, responsibility for return transportation and associated costs will depend on the reason for the return and the terms agreed with the relevant supplier.

Buyers should not independently ship products back without receiving appropriate return instructions.

9. Refunds

Where a refund is applicable, the refund process and timeline will depend on the payment arrangement and the terms agreed for the specific transaction.

Any applicable deductions, transportation charges or other approved adjustments may be considered before processing the refund.

10. Order Cancellation

Cancellation conditions may vary depending on the stage of the order.

For standard products, cancellation may be possible before dispatch subject to the applicable supplier terms.

For customized, made-to-order or production-based products, cancellation may be restricted once manufacturing or preparation has started.

Buyers should confirm cancellation terms before placing an order.

11. Supplier-Specific Policies

Because products may be sourced from different manufacturers and suppliers, individual suppliers may have their own shipping, return, replacement, cancellation and warranty policies.

The final terms applicable to a particular purchase should therefore be confirmed with the relevant supplier before payment or order confirmation.

12. Our Role in Shipping and Returns

The website primarily supports industrial product discovery, requirement-based sourcing and connections with relevant manufacturers and suppliers.

Unless specifically stated for a particular transaction, the website does not directly control the supplier's manufacturing, packaging, transportation, delivery or return process.

For order-specific shipping or return questions, buyers should refer to the applicable quotation, purchase terms and supplier instructions.

13. Contact Us

For questions regarding shipping, returns or product enquiries, please contact us using the contact information provided on the website.

Phone: 080 3114 9779